UK Puzzle Removals Ltd
Registered in England No. 10659645
Last updated: January 2025
At UK Puzzle Removals Ltd (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (www.ukpuzzleremovals.co.uk) and our services. It complies with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
When you request a quote or contact us, we may collect the following personal information:
- Name
- Email address
- Phone number
- Address
We collect this information directly from you when you complete our online forms, contact us via email, phone, or other communication methods.
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide you with quotes for our services.
- To contact you in relation to your inquiries or bookings.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations.
We will not use your personal data for any other purposes unless required by law or you provide explicit consent.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: To provide you with a quote or fulfil our obligations related to our services.
- Legitimate interest: To respond to your inquiries and improve our services.
- Legal obligations: To comply with applicable legal or regulatory requirements.
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. However, we may share your information:
- With service providers and partners who assist in delivering our services (e.g., IT service providers).
- To comply with legal obligations or respond to lawful requests from public authorities.
We ensure that any third parties we work with comply with applicable data protection laws and handle your data securely.
5. Data Security
We take reasonable and appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, firewalls, and encryption.
However, no method of transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
6. Retention of Your Data
We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or comply with legal, accounting, or reporting requirements.
When your data is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Under UK data protection laws, you have the following rights:
- Access: Request access to your personal data.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data when it is no longer needed.
- Restriction: Request restriction of processing under certain circumstances.
- Objection: Object to processing based on legitimate interests.
- Data portability: Request a copy of your data in a machine-readable format.
To exercise any of these rights, please contact us at info@ukpuzzleremovals.co.uk. We may need to verify your identity before responding to your request.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your experience.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before submitting any personal data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
UK Puzzle Removals Ltd
226 High Street, Suite 115
Croydon, CR9 1DF
Email: info@ukpuzzleremovals.co.uk
Phone: 020 8087 3777
We aim to respond to all inquiries promptly and resolve any issues to your satisfaction.
This Privacy Policy ensures compliance with the UK GDPR and provides transparency regarding how we handle your data.